Newbury Park, CA self storage units lobby

Hollywood Storage Center: Storage FAQs

No matter what you need to store, Hollywood Storage Center has the right size unit at the right price.

In fact, we are the only storage facility that offers more than 50 sizes and 10-foot ceilings, giving you greater flexibility and savings over the standard only sizes at other places. Hollywood Storage also features varied unit configurations that we help you match with the type of items you are storing and how often you plan to access your belongings. Different shapes and sizes are helpful in stacking, organizing and accessing items, whatever your reason to store.

Our clean, convenient self storage units are all available at
the Lowest Price -- Guaranteed.

FAQs

1. Do you provide locks?
2. Do you keep a key to my storage unit?
3. What's a drive-up unit?
4. What's a roll-up door?
5. Do I have to sign a lease for a minimum amount of time?
6. Do I need to give you notice when I move out?
7. When can I access my storage unit?
8. If I lose my key and/or access card, what do I do?
9. What kind of documentation do I need to provide to rent a storage unit?
10. Do you have handcarts or dollies that I can use?
11. What options do I have to pay my monthly bill?


1. Do you provide locks?

We have several kinds of new, sealed locks available for purchase in our Box Office. If you prefer to provide your own lock, you're welcome to do so.

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2. Do you keep a key to my storage unit?

You are the only one who has a key to your storage unit.

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3. What's a drive-up unit?

A drive-up unit has a roll-up door and its own loading area. Just drive up to it and load your belongings in or out.

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4. What's a roll-up door?

Roll-up doors are like garage doors – they roll up overhead for easy access. They're usually wider than swing doors, so it's easy to move things in and out.

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5. Do I have to sign a lease for a minimum amount of time?

Our rental contracts are month-to-month agreements – no long-term lease is required.

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6. When can I access my storage unit?

Using your personal gate code and building code, you can access your storage unit seven days a week from 6:30 am to 8:30 pm. Custom hours are also available.

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7. What's the difference between access hours and

office hours?

During access hours (6:30 am to 8:30 pm seven days a week), you can use your gate code and building code to access your storage unit. During office hours (8:30 am to 6 pm seven days a week), Hollywood Storage associates are available in the lobby to assist you. When the lobby is open, you can also purchase boxes & supplies, or rent a Penske Truck.

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8. If I can't find my gate code, what do I do?

Come into the office with your ID anytime.

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9. What kind of documentation do I need to provide

to rent a storage unit?

You will need to provide a valid, government-issued form of identification (e.g., driver's license, state ID or passport).

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10. Do you have handcarts or dollies I can use

at your facilities?

Yes. You're welcome to use our complimentary carts and dollies which are available in the bays at the front of each hallway. Call buttons are available throughout the property if you need assistance.

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11. What option do I have to pay my monthly bill?

When you rent at Hollywood Storage Center, we immediately activate the My Account feature on this website. You will have the choice to pay monthly by credit card, enter your information to auto-pay your bill or pre-pay for any number of months. You can also mail a check or come into our office seven days a week from 8:30 am to 6 pm to pay by check, credit card, or cash.

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INSIDE LOOK

Welcome! See our facility here.

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